Comments & Complaints

Passenger comments, complaints, and suggestions should be made in writing within 7 days of occurrence. Mail all correspondence to:
2924 Donahoe Drive
Ashtabula, Ohio 44004

Anti-Discrimination Policy
The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of color, national origin, sex, religion, age, disability or political beliefs.

To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 14th and Independence Avenue, SW, Washington, D.C. 20250-9410 or call (202) 720-5964 (voice or TDD). USDA is an equal opportunity provider and employer.

If you would like to file a complaint about discrimination, please fill out a Title VI complaint form.